This is the industry-standard IT support certification. A typical course outline looks like:
- Introduction to IT & Hardware
- Computer components (motherboards, CPUs, RAM, storage)
- Peripheral devices and connectors
- Mobile devices and laptops
- Operating Systems
- Windows installation, configuration, and troubleshooting
- macOS, Linux, and mobile OS basics
- Command-line tools
- Networking
- TCP/IP, DNS, DHCP
- Wi-Fi setup and troubleshooting
- Common networking hardware (routers, switches)
- Security
- Malware types and prevention
- Authentication and access control
- Physical security and best practices
- Troubleshooting
- Hardware and software diagnostics
- Common error codes and solutions
- Best practices for problem-solving
- Cloud & Virtualization
- Cloud computing concepts
- Virtual machines and remote access
- Professionalism & Operational Procedures
- Safety and environmental concerns
- Communication skills
- Documentation and ticketing systems
